FAQ

Frequently Asked Questions

  • How much are the shipping costs? How are products sent?

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    You can find an overview of the prices for Europe and worldwide shipping here. Delivery is by DHL. Upon delivery to the parcel service you will receive an email containing your parcel number. So you always know the current status of the delivery.

  • How long does it take until I receive my order?

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    Shortly after receiving your order confirmation, you will receive a further email with a binding delivery date. Goods will be shipped usually 2-3 days after ordering. Delivery within Germany takes additionally approximately 2 working days, within Europe 4-8 working days.

  • Do I have to pay VAT?

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    All prices in the shop include VAT. Private customers within the EU must pay 19% VAT. Customers outside the EU (third countries) do not have to pay VAT. Deliveries to businesses within the European Union (EU) with a registered tax identification number are generally exempt from VAT.

  • How can I pay?

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    You can pay by bank transfer or PayPal. Credit card payment is possible only with prior contact.

  • What about warranty?

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    While we will provide the standard warranty for your country, as our earliest supporter we will work closely with you if you have any problems. Also outside of this warranty we will be offering a low cost repair service so that you can get the most out of your devices.

  • Can the slider be attached to a tripod?

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  • Which cable fits my camera?

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  • How do I make a Firmware Update (PT PRO Controller)?

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    1. The update is done via USB, for that purpose, the controller with the right USB port of the controller (“PROG”) must be connected to the PC. Another power supply via DC jack is not necessary for this operation.

    2. If the controller of Windows is not automatically recognized, the appropriate drivers are needed. These can be downloaded here.

    3. The actual update is performed using the update tool. The latest version can be downloaded here.

    4. The update tool requires an active Internet connection in order to download the firmware.

    5. After selecting the controller and the firmware releases, the actual update can be performed by clicking on "Update".

  • My camera is not triggered by the controller.

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      Make sure that your camera is set in the most basic/manual modes:

        >  Auto Focus Off (Manual Focus)

        >  Manual Exposure Mode (example set to 1/100" exposure and f/8 aperture)

        >  Live View Off

        >  Focus Priority Off

        >  Single Exposure Mode