• My camera is not triggered by the controller.

    Make sure that your camera is set in the most basic/manual modes: Auto Focus Off (Manual Focus) Manual Exposure...

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  • How much are the shipping costs? How are products sent?

    You can find an overview of the prices for Europe and worldwide shipping here. Delivery is by DHL. Upon...

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  • How long does it take until I receive my order?

    Shortly after receiving your order confirmation, you will receive a further email with a binding delivery date. Goods will...

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  • Do I have to pay VAT?

    All prices in the shop include VAT. Private customers within the EU must pay 19% VAT. Customers outside the...

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  • How can I pay?

    You can pay by bank transfer or PayPal. Credit card payment is possible only with prior contact.

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  • What about warranty?

    While we will provide the standard warranty for your country, as our earliest supporter we will work closely with...

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  • Can the slider be attached to a tripod?

    Respectively at the ends and in the centre, the guide rails have a one-quarter inch thread and so are...

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  • How do I make a Firmware Update ?

    1. The update is done via USB, for that purpose, the controller with the right USB port of the...

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  • Which cable fits my camera?

    Canon N3 Canon EOS 50D, 40D, 30D, 20D, 10D, 7D Mark II, 7D, 6D, 5DS, 5DS R, 5D Mark...

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